Lawerence Livermore National Lab
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Employee Center Redesign
Lawrence Livermore National Laboratory (LLNL) set out to improve their ServiceNow Employee Center to match the visual and functional upgrades seen in another recently redesigned internal site.
The existing Employee Center was dated, difficult to navigate, and visually disconnected from other internal resources.
The redesign occurred over several weeks, with feedback gathered through regular client check-ins.
Role
I worked as the UI Designer on the project, creating homepage design options, onboarding center mockups, and profile/settings page concepts using the updated LLNL style guide.
Industry
Governement
Tools
Figma
Problems
The core issue was that the Employee Center felt outdated and disconnected from LLNL’s other internal tools. Its limited customizability and underutilized layout options led to a fragmented user experience.
Employees were struggling to locate resources efficiently, especially during onboarding or when looking for HR policies. The outdated visuals reduced confidence in the platform and contributed to underuse. Key objectives of the project included:
Design
I started with ideation sketches and translated them into wireframes and high-fidelity mockups. Multiple homepage variations were presented to the client to explore layout and visual tone.
I incorporated LLNL’s updated colors, typography, and iconography throughout the design. The onboarding center was designed to streamline employee ramp-up, and the profile/settings pages were restructured for ease of use.
Feedback was gathered regularly through Agile sprint reviews, which informed several iterations, refining layout spacing, improving heading hierarchy, and simplifying navigation components.
LLNL's updated style guide played a critical role in driving the visual decisions for the Employee Center redesign.
Low-fidelity concepts of the layout for the Employee Center portal.
Research
We conducted stakeholder interviews to clarify expectations and pain points. These discussions revealed that users wanted faster access to onboarding materials, creating tickets, and a cleaner homepage layout.
These insights informed a design strategy that prioritized clarity and brand alignment while staying within ServiceNow's system capabilities.
Initial mockups presented for feedback. Input from the clients was taken to produce later ideations.
Results
Multiple mockup options were developed for LLNL to review, offering variations that aligned with LLNL’s brand and brought their Employee Center visually and functionally in line with their other internal sites.
Stakeholders were pleased with the refresh, noting that it felt more modern, accessible, and intuitive.
These mockups included designs for the homepage, profile, and settings pages, as well as the onboarding center. Each option aimed to maintain consistency with other internal employee sites while improving functionality and user experience. This iterative process allowed LLNL to choose the design that best fit their vision for upgrading the employee center experience.
